Split Face Tiles

Installation and Care for Stone

Important Information
•    Methods of installation can vary depending on the substrate, it is important to make sure that the correct installation methods are used for your surface. 

•    It is important that before you begin installation, your surface is level, clean and secure. Any movement in the surface you are planning to tile on could result in the tiles cracking. 

•    Natural Stone tiles can vary in tone from piece to piece, it is imperative that tiles are selected carefully and blended into your selection.

•    It is highly recommended with stone installations to use a decupling membrane, especially in underfloor heating applications.

•    Being a fragile material, it is very possible that some of your tiles could have slight chippings upon delivery. In this case, these tiles can be used for cuts.

•    With all tiles, it is standard for there to be slight tolerances in size and thickness.

Adhesive
•    For all tile applications we would recommend the use of a flexible adhesives, especially in cases where underfloor heating is being used. Flexible adhesives allows for additional movement on the surface bed.

•    When using standard set adhesive you should expect the floor to set at a slower pace to the fast set adhesive. Generally, standard set takes 24 hours and up to 6 hours for fast set.

•    With all tile applications we recommend a full bed of adhesive.

•    White powdered adhesive is recommended with all stone applications to prevent any bleeding or change in stone colour.

Grout
•    When laying opus patterns and free length tiles, you may need to use a variation of different grout widths.

•    Grout should be applied once the floor is secure and the sealant has dried.

•    It is also our recommendation that flexible grout is used for all applications to allow the tiles additional room to breathe.

•    Make sure that the width joint chosen accommodates any potential variation in the sizes of your tiles.

Sealing
•    Sealant is an essential part of the application process for natural stone. A coat of sealant should be applied prior to grouting then another coat after the installation has been complete.

•    Generally, the floor will need to resealed every 6-12 months. But this can vary depending on the foot traffic of the area.

•    Acidic cleaners can be harmful to the sealant on your tiles, use products that are specifically manufactured to clean and maintain natural stone.

Delivery
•    All our deliveries take place through a 3rd party nationwide haulage company.

•    Deliveries are restricted to kerbside only, the delivery driver is not obliged to deliver the tiles onto any private property.

•    Delivery charges are priced per pallet, these charges are dependent on the delivery postcode and the level of service you choose.

•    All orders received before 12pm will be dispatched that working day, all orders received after 12pm will be dispatched the following working day.

•    For all economy orders, once your order has been dispatched from our warehouse, you will receive a text or email directly from the haulage company to arrange a suitable date for your delivery. (If you have any additional questions please feel free to contact us.)

Returns
•    Have you over ordered and want to return some unused tiles? We will need to be notified within 14 days of the delivery date and then the goods will have to be returned back to us within 28 days of the original delivery date.

•    Please note : we can only take back tiles in re-saleable condition

•    We would recommend keeping some left over tiles as spares just in case you end up needing to replace some in the future.